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SHIPPING RETURNS

Shipping Policy

Enjoy FREE standard shipping on boutique orders over $100. Shipping fees are calculated per boutique. For boutique orders under $100, flat rate shipping is available ($6 domestic, $15 international).

Domestic orders ship via FedEx and usually arrive within 2-4 business days.

International orders ship via DHL or FedEx and usually arrive within 3-7 business days. All international duties & taxes are included in the price.

Return & Exchange Policy

Thank you for purchasing from us. If for any reason you are not satisfied with your purchase, you may return item(s) within 14 days of

receipt. To return or exchange buyer must pay for return/exchange shipping cost incurred. 

 

Please send returns to:

Attn:Off The Chain Shoes Returns

3114 Louisville Ave
Monroe, Louisiana 71201

All shoes must be returned in the box they came in. For your protection insure the package and ship via a traceable method. ShoeFad is not responsible for lost or damaged packages.

Once the return is received and inspected by our shipping warehouse a refund will be issued within 24-48 business hours to the same form of original payment.

All returns shipping and handling is non-refundable.

Any order that was shipped and then cancelled or refused is subject to a return shipping deduction from refund.

Once an order is shipped it cannot be cancelled. If you want to cancel your order we can set up a return or exchange within 14 days upon receipt.

 

Return Policy for Defective Items

If your item appears to be defective please take a picture and email to our customer service. We will begin to assess if it is manufacture, shipping or missed by our QC department. Case-by-case we will determine if truly defective or it’s from wear and tear. If shoe is truly defective we can send you a new pair or we will refund money based on customer request.

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